Course Description
This course prepares students for jobs as network technicians and helps them develop additional skills required for computer technicians and help desk technicians. It provides a basic overview of routing and remote access, addressing, and security. It also familiarizes students with servers that provide email services, web space, and authenticated access. Students learn about the soft skills required for help desk and customer service positions, and the final chapter helps them prepare for the CCENT certification exam. Network monitoring and basic troubleshooting skills are taught in context.
Objectives
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Describe the structure of the Internet and how Internet communications occur between hosts
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Install, configure, and troubleshoot Cisco IOS® devices for Internet and server connectivity
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Plan a basic wired infrastructure to support network traffic
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Implement basic WAN connectivity using Telco services
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Demonstrate proper disaster recovery procedures and perform server backups
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Monitor network performance and isolate failures
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Troubleshoot problems using an organized, layered procedure
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Describe the OSI model and the process of encapsulation
Textbook and Materials You’ll Need
You will need an e-mail account and an Internet connection. Please note: You will need to purchase the following required textbooks for this course through our bookstore or on your own:
- Working at a Small-to-Medium Business or ISP
Prerequisite
TNE 111 Campus Networks I -Networking for Home and Small Businesses (Discovery)
Get Started Now
• Create a Log-In at http://www.stanly.edu.partners. Once you log in, you can take a Skills Assessment Exam to help you decide what course is right for you.
• Explore Your Benefits. Start investigating your Employee Benefits and Tuition Aid options as soon as you can, to allow time for your paperwork to be processed. This document provides most of the information your benefits provider will need.
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